Hospitality Operations Coordinator

1 week ago

Singapore beBeeManagement Full time $3,000 - $4,500
Reception Management Trainee

We are seeking a highly motivated and organized Reception Management Trainee to join our team. As a key member of our front-of-house operations, the successful candidate will provide exceptional customer service, manage day-to-day activities, and support the Hospitality Manager in supervising reception operations.

Key Responsibilities:
  • Provide warm welcomes and assist visitors with professionalism, maintaining a courteous and approachable demeanor.
  • Manage front-of-house operations by following established procedures for both expected and unexpected arrivals, including coordination with internal departments.
  • Deliver a personalized guest experience by addressing clients by name and anticipating their needs.
  • Handle incoming telephone calls in a professional manner, accurately record messages, and redirect inquiries appropriately.
  • Liaise with internal departments to ensure smooth handling of service requests.
  • Gain thorough knowledge of emergency procedures and actively support assigned responsibilities during emergencies.
  • Troubleshoot and resolve guest or staff requests promptly, ensuring service recovery when necessary.
  • Oversee the upkeep of reception and workspace areas, ensuring they remain presentable and aligned with company standards.
  • Ensure all walk-in visitors are attended to promptly, with VVIPs receiving exceptional and personalized assistance.
Requirements:
  • Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
  • Strong communication and interpersonal skills with a customer-focused mindset.
  • Pleasant and professional disposition with excellent grooming standards.
  • Ability to remain composed under pressure and handle multiple priorities efficiently.
  • Proficiency in Microsoft Office applications and familiarity with front-office systems is an advantage.
  • A team player with a proactive attitude and willingness to learn.
  • Prior internship or experience in hospitality, front-of-house, or customer service will be advantageous, though not mandatory.
Benefits:

This role offers the opportunity to develop your skills and gain hands-on experience in hospitality management. You will work closely with our experienced team to deliver exceptional service and support the smooth operation of our front-of-house.

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Supportive team environment
  • Professional development opportunities

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