Field Service Expert
4 days ago
About Us:
TOKYO ELECTRON SINGAPORE PTE. LTD.
Compensation Package:
We offer a competitive salary of SGD 80,000 per annum.
Job Description:
Main Responsibilities:
- Provide exceptional customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
- Develop and implement continual improvement programs for equipment overhaul, preventive maintenance, modifications, and repair works.
- Serve as the primary point of contact for customers on administrative and technical matters related to assigned projects.
- Coordinate logistics arrangements and communicate with customers regarding equipment-related matters.
- Analyze customer complaints and provide timely solutions to resolve issues efficiently.
- Maintain product performance records and submit regular update reports and feedback on customer service requests.
- Report common customer complaints to management for future reference.
Requirements:
- Bachelor's degree in Electrical or Electronic Engineering or equivalent.
- 3 years of relevant experience with Dry Etch Equipment knowledge preferred.
- Excellent communication and interpersonal skills.
- Meticulous, organized, and resourceful team player.
- Highly motivated individual who can work independently with minimal supervision.
- Experience working in cleanroom environments is required.
- Able to work or be on standby during after-office hours, weekends, and public holidays.
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