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Karaoke F&B Operations Manager

3 weeks ago

Singapore ENSURE MANPOWER CONSULTANCY PTE. LTD. Full time

Company Overview

At ENSURE MANPOWER CONSULTANCY PTE. LTD., we strive to provide exceptional service and experiences to our customers. Our team is dedicated to delivering high-quality performances in a fast-paced environment.


Job Summary

We are seeking an experienced Karaoke F&B Service Crew/Supervisor to join our team as a key contributor to our operations. As a F&B Service Team Lead, you will be responsible for managing the front-of-house, providing excellent customer service, and ensuring seamless day-to-day operations.


Main Responsibilities

  • Manage POS system: Ensure accurate and efficient transaction processing, maintain a clean and organized workspace, and troubleshoot any technical issues that may arise.
  • Preparation of daily sales report: Compile and analyze sales data to identify trends and areas for improvement, enabling data-driven decision-making and strategic planning.
  • Monitor proper ordering & receiving of goods: Coordinate with suppliers to ensure timely delivery of ingredients and supplies, maintaining a well-stocked inventory and minimizing waste.
  • Inventory management: Conduct regular stocktakes, monitor inventory levels, and optimize storage space to prevent overstocking or understocking.
  • Provide a professional and friendly customer service: Greet and attend to customers, handle customer inquiries and complaints, and resolve issues promptly and professionally.
  • Assisting in general operations: Participate in staff training, support colleagues during peak periods, and contribute to maintaining a clean and safe working environment.


Requirements

  • Minimum 2 years of relevant experience in a F&B environment: Demonstrate expertise in F&B operations, including customer service, cash handling, and inventory management.
  • Excellent communication and problem-solving skills: Effectively communicate with colleagues, customers, and suppliers, resolving conflicts and addressing issues efficiently.


Benefits

  • Medical allowance $300/annual: Receive financial assistance for medical expenses, promoting overall well-being and reducing financial stress.
  • Annual leave starting from 7 capped at 14 day: Enjoy paid time off to recharge and pursue personal interests, maintaining a healthy work-life balance.
  • Family care for those who not yet have children : 2 days: Take advantage of flexible leave arrangements to care for family members, demonstrating our commitment to employee well-being.
  • Daily sale incentive: Earn rewards for achieving sales targets, recognizing individual contributions to the team's success.
  • Monthly sale incentive: Receive bonuses for meeting monthly sales goals, driving performance and motivation.
  • Birthday incentive: Celebrate employees' special days with thoughtful gestures and recognition.
  • 5 off days per month: Enjoy additional days off to relax and recharge, promoting job satisfaction and reduced burnout.
  • Staff Discount (20%): Benefit from exclusive discounts on food and beverages, enhancing the employee experience and fostering a sense of community.