IT Support Specialist for Global Users
3 days ago
DESAY SV AUTOMOTIVE SINGAPORE PTE. LTD.
SalaryWe offer a competitive salary of SGD $80,000 - SGD $100,000 per annum.
Job DescriptionThis IT Support Engineer role requires providing technical assistance to global users in different regions, involving troubleshooting, system management and coordination with overseas teams via remote support.
Key Responsibilities:- Offer comprehensive IT support for printers, software, mobile devices and Microsoft 365.
- Collaborate with the headquarter and overseas IT teams on technical issues.
- Assist with system upgrades, security measures and user training.
- Purchase and set up laptops, accessories and printers.
- Deploy new PCs, manage user accounts and track IT assets.
- Oversee M365 admin, VPNs, and basic server tasks (e.g., backups, Security checks).
- Create user guides and helpdesk materials.
- Manage phones, CCTV, door access and IT projects.
- Support global users remotely using remote support software.
- Diploma/degree in IT or related field preferably with 5 years of IT support experience.
- Bilingual in English and Mandarin (read and write) to liaise with different stakeholders and to translate documentation from Mandarin to English and vice versa.
- Experience in supporting overseas users and familiar with remote support software.
- Knowledge in server, M365 and VPN.
- Able to thrive in dynamic work environment.
- Team player with initiative, keen to learn with a can-do attitude.
- Good communication, writing and problem-solving skills.
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