
Expert Collaboration Specialist
5 days ago
The organization is seeking an accomplished collaboration solutions specialist to play a pivotal role in ensuring seamless voice, video, messaging, and conferencing services for internal and external stakeholders.
- Key Responsibilities:
- Design, implement, and manage Cisco Collaboration solutions (CUCM, Unity Connection, Webex, Jabber, IM&P, Expressway, CUBE, etc.)
- Troubleshoot and resolve issues related to VoIP, video conferencing, messaging, and integrated applications
- Maintain high availability and security standards across collaboration platforms
- Monitor performance, generate reports, and recommend improvements for system optimization
- Work closely with network, security, and support teams to ensure smooth integration with other systems
- Support end-user devices (IP phones, video endpoints, Jabber/Webex clients)
- Document system configurations, diagrams, and processes
- Stay current on Cisco collaboration technology trends and certifications
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 5-8 years of experience in Cisco Collaboration technologies
- Hands-on experience with Cisco Unified Communications Manager (CUCM), Unity, Expressway, CUBE, and Webex
- Proficient in SIP, H.323, MGCP, and VoIP call flows
- Strong understanding of QoS, LAN/WAN, firewalls, and network troubleshooting tools
- Cisco certifications preferred (e.g., CCNA Collaboration, CCNP Collaboration)
- Excellent problem-solving, communication, and documentation skills
What We Offer:
- A dynamic and challenging work environment
- Opportunities for professional growth and development
- A competitive compensation package
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