Site Infrastructure Operations Specialist

2 days ago

Singapore Singapore Telecommunications Limited Full time

Singapore Telecommunications Limited is a leading telecommunications infrastructure provider in Singapore, transforming to enable the digital generation of tomorrow.

We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, and Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV, and Telephony) for our customers.

Our organization is committed to celebrating inclusion and diversity and are strong believers in upskilling and nurturing all individuals. We are looking for a Site Infrastructure Operations Specialist to join our team and help us build Singtel's Networks of tomorrow and empower every generation to live, work, and play in new ways.

Main Responsibilities:

  • Ensure high uptime of M&E, ACMV equipment that support critical server equipment for Networks/Enterprise/GIT, Call Centres, and key business events.
  • Establish good working relationships and support all internal and external stakeholders' events.
  • Support building enhancement works and develop trust and confidence with cross-functional team members.
  • Establish and maintain quality customer service standards.
  • Supervise and oversee Managing Agent (MA) in the provision of property management services to Singtel premises.
  • Convene routine operation meetings involving MA, Security, and other service vendors.
  • Assess performance of the term contractors including MA and submit performance assessment reports to Directors / Senior Manager / Manager (Cost & Vendor) for endorsement on a quarterly basis.
  • Prepare and certify payment of MA fees on a monthly basis.
  • Review and process contractor's claims and payments submitted by MA.
  • Prepare and be responsible for OPEX and CAPEX budgets for the assigned sites.
  • Assist FISW Directors / Senior Manager / Manager (Cost & Vendor) in calling tenders.
  • Ensure optimized cost for award via scope review, technical evaluation, and commercial negotiation.
  • Check and verify the Annual Master Maintenance Schedule prepared by the Managing Agent before submitting to Management for approval.
  • Ensure that the Maintenance Schedule of all assigned sites is planned and executed in CMMS (Computerised Maintenance Management System), and all Work Orders are being closed timely.
  • Any faults reported are being followed through with root cause analysis.
  • Propose and implement enhancements at sites to enhance service quality and MEP redundancy.
  • Ensure that feedback such as building operations, office ambient temperature, cleanliness of general facilities, pest issues, security operations, and IT-related concerns from both internal or external stakeholders are promptly attended to, addressed, or forwarded to the relevant internal teams.
  • Ensure compliance with all government agencies' timelines for any submissions.
  • Conduct routine site inspections to ensure that works are properly carried out.
  • Compile and submit the daily, weekly, and monthly operations reports.
  • Register as assigned site Fire Safety Manager, Energy Manager, Water Efficiency Manager (if applicable).
  • Perform any other duties and tasks as assigned by Directors / Senior Managers (Facilities).

Requirements:

  • Degree in Facilities Management / Electrical / Mechanical.
  • 8 years of related experience in operations of critical building facilities infrastructure.
  • Possess FSM (Fire Safety Manager), SCEM (Singapore Certified Energy Manager), WEM (Water Efficiency Manager Certification), and Fire Safety Manager Certification.
  • Proven ability to comply with operational policies and procedures, codes, and regulations by SCDF, BCA, MOM, and WSHC.
  • Able to handle cross-functional stakeholders at various levels.
  • Highly proficient in Microsoft Office, Excel, and PowerPoint. Ability with AutoCAD is an advantage.
  • Strong interpersonal, good report writing, and presentation skills.

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