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Customer Service Representative

3 weeks ago

Singapore beBeeService Full time $45,000 - $60,000
Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service and support to our guests.Key Responsibilities:
  • Answer inbound calls promptly and professionally, providing accurate information about resort services and facilities.
  • Log guest requests and coordinate with relevant departments for timely follow-up.
  • Assist with room reservations, restaurant bookings, spa appointments, and transportation arrangements as needed.
  • Handle minor complaints or concerns with empathy and escalate issues when appropriate to ensure guest satisfaction.
  • Maintain detailed logs of calls, requests, and resolutions using property management systems.
  • Liaise closely with Front Office, Housekeeping, Concierge, and other departments to ensure seamless guest service.
Requirements:
  • Previous experience in a call centre, front office, or customer service role, preferably within the hospitality industry.
  • Polished telephone etiquette and a warm, engaging tone.
  • Strong problem-solving skills with attention to detail.
  • Ability to multitask in a fast-paced, service-driven environment.
  • Proficient in property management systems (Opera) and call logging software.
What We Offer:
The opportunity to work in a dynamic, team-oriented environment with opportunities for growth and development.