Hotel Cluster Operations Director
7 days ago
We are seeking an experienced and dynamic leader to oversee the daily operations of multiple hotels within our portfolio.
This role requires strong leadership, effective communication, and a passion for delivering exceptional guest experiences.
Key Responsibilities:- Oversight of day-to-day operations across multiple hotels.
- Development and implementation of operational strategies to enhance efficiency and guest satisfaction.
- Ensuring compliance with health, safety, and regulatory requirements.
- Monitoring and managing budgets to meet financial targets.
- Collaboration with department heads for seamless operation across hotel functions.
- Leadership and mentorship of hotel management teams, fostering a culture of excellence.
- Analyzing operational performance and implementing improvements as needed.
- Coordination with sales and marketing teams to drive occupancy and revenue.
- Addressing and resolving guest complaints in a timely manner.
- Conducting regular site visits to ensure high standards across all properties.
- Proven experience in hotel operations management, preferably within a cluster or multi-property role.
- Minimum of 5 years of experience in hotel operations management, preferably within a cluster or multi-property role.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Excellent communication and interpersonal skills.
- Ability to make strategic decisions and manage multiple priorities under pressure.
- Familiarity with health, safety, and regulatory requirements in the hospitality industry.
- Strong problem-solving abilities and attention to detail.
- Strong leadership and team management skills.
- Ability to work under pressure and manage multiple priorities.
- Commitment to delivering high-quality guest service.
The estimated annual salary for this position is SGD $80,000 - SGD $120,000, depending on experience. The company also offers competitive performance-based bonuses, opportunities for professional growth, and employee discounts on hotel stays and services.
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