Service Quality Leader

2 days ago


Singapore Park Hotel Group Full time

Park Hotel Group is a leader in the hospitality industry, known for its commitment to sustainability and exceptional guest experiences. As our Guest Experience Manager, you will play a critical role in shaping our service strategy and ensuring that our guests receive the highest level of care and attention.

Key Responsibilities
  • Lead the development and implementation of service excellence initiatives to enhance the overall guest experience.
  • Work closely with the team to identify areas for improvement and develop targeted solutions to address these challenges.
  • Maintain accurate and up-to-date records of guest interactions and preferences, using this information to inform our service strategy and optimize our operations.
  • Provide coaching and guidance to front office staff to ensure that they possess the necessary skills and knowledge to deliver exceptional service.


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