Asia Medical Malpractice Claims Expert

4 days ago

Singapore beBeeManager Full time
Job Opportunity

We are seeking an experienced Claims Professional to join our team in managing and supervising medical malpractice and professional indemnity claims across Asia.

The ideal candidate will have a minimum of 7 years' experience in handling/supervising PI and Med Mal, preferably with experience across Asia. They will be customer-focused, with excellent problem-solving skills and the ability to determine and implement strategies to improve claims outcomes on a portfolio/volume basis.

  • Key Responsibilities:
  • Manage and supervise medical malpractice and professional indemnity claims underwritten and reported in APAC against policy terms and conditions, company guidelines, local operating procedures, and claims management guidelines.
  • Ensure that large losses are appropriately resourced and managed, and all matters that require escalation within APAC and COG claims are identified, escalated, and reported as appropriate.
  • Collaborate with country claims managers to identify and implement modifications and improvements, including the implementation of digital claims solutions and process enhancements.
  • Attend to claim enquiries and feedback, maintain positive relationships with all customers, brokers, and service providers.
  • Work with internal colleagues to manage accounts, contribute to discussions with business units for product developments and loss control.
  • Ensure that appropriate claims management and underwriters are made aware of specific claims issues or trends which may impact underwriting decisions.
  • Manage and supervise claims to finality within designated authority and Chubb claims management guidelines.
  • Ensure that loss reserves and signal reserves are set and maintained in accordance with Chubb guidelines, timely updates of claims data made into systems, and correctness of systems and file records.

Requirements:

  • Law degree qualification or equivalent.
  • Minimum 7 years' experience in handling/supervising PI and Med Mal, preferably with experience across Asia.
  • Customer-focused, with excellent problem-solving skills.
  • Ability to determine and implement strategies to improve claims outcomes on a portfolio/volume basis.
  • Demonstrated interest in current/emerging technological developments and trends, including artificial intelligence and its applications.
  • Strong analytical skills.
  • Strong relationship and stakeholder management abilities.
  • Strong communicator with effective collaboration skills.
  • People leadership - demonstrated ability to engage, coach, and develop individual contributors in a matrix environment.
  • A proven track record for execution.

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