Digital Transformation Specialist

2 weeks ago

Singapore beBeeDigitalAmbassador Full time $40,000 - $80,000
Key Responsibilities

The Digital Ambassador is a critical role in promoting digital adoption and enhancing customer satisfaction by providing proactive assistance and guiding customers towards digital solutions.

This position requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services.

  • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
  • Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
  • Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.
  • Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
  • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
  • Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
  • Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.
  • Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
  • Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
  • Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
  • Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
  • Build and maintain strong, positive relationships with customers by providing exceptional service and support.
  • Gather customer feedback on digital platforms and services to contribute to continuous improvement.
  • Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

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