Salesforce Technical Consultant for Public Sector Case Management

5 days ago


Singapore T0SS-EX S PTE. LTD. Full time

We are seeking a highly skilled Salesforce Technical Consultant to join our team at T0SS-EX S PTE. LTD.

Salary: SGD 100,000 - 120,000 per annum

Job Description:

This role will focus on delivering innovative Salesforce solutions for public sector clients, enhancing their case management processes.

  • Collaborate with public sector clients to gather and analyze requirements related to case management, translating them into technical specifications and solutions.
  • Design, develop, and implement Salesforce Service Cloud solutions, including custom applications, workflows, and integrations to enhance case management processes.
  • Provide technical expertise and guidance on Salesforce Service Cloud best practices, ensuring solutions are scalable, secure, and maintainable.
  • Conduct thorough testing and quality assurance to ensure the reliability and performance of Salesforce Service Cloud solutions.
  • Troubleshoot and resolve technical issues, providing ongoing support and maintenance for deployed solutions.
  • Stay up-to-date with the latest Salesforce Service Cloud features, releases, and industry trends, applying this knowledge to enhance project outcomes.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Salesforce Technical Consultant or Developer, with a focus on Service Cloud and case management.
  • Salesforce certifications such as Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform Developer I & II, or Salesforce Certified Administrator are highly desirable.
  • Strong understanding of Salesforce Service Cloud capabilities, including case management, Omni-Channel, Knowledge, and Service Console.
  • Experience with data migration, integration tools (e.g., MuleSoft, Informatica), and third-party applications.
  • Excellent problem-solving skills and the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.


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