Salesforce Technical Consultant for Public Sector Case Management
5 days ago
We are seeking a highly skilled Salesforce Technical Consultant to join our team at T0SS-EX S PTE. LTD.
Salary: SGD 100,000 - 120,000 per annum
Job Description:This role will focus on delivering innovative Salesforce solutions for public sector clients, enhancing their case management processes.
- Collaborate with public sector clients to gather and analyze requirements related to case management, translating them into technical specifications and solutions.
- Design, develop, and implement Salesforce Service Cloud solutions, including custom applications, workflows, and integrations to enhance case management processes.
- Provide technical expertise and guidance on Salesforce Service Cloud best practices, ensuring solutions are scalable, secure, and maintainable.
- Conduct thorough testing and quality assurance to ensure the reliability and performance of Salesforce Service Cloud solutions.
- Troubleshoot and resolve technical issues, providing ongoing support and maintenance for deployed solutions.
- Stay up-to-date with the latest Salesforce Service Cloud features, releases, and industry trends, applying this knowledge to enhance project outcomes.
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Salesforce Technical Consultant or Developer, with a focus on Service Cloud and case management.
- Salesforce certifications such as Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform Developer I & II, or Salesforce Certified Administrator are highly desirable.
- Strong understanding of Salesforce Service Cloud capabilities, including case management, Omni-Channel, Knowledge, and Service Console.
- Experience with data migration, integration tools (e.g., MuleSoft, Informatica), and third-party applications.
- Excellent problem-solving skills and the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
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