Healthcare Service Manager

18 hours ago


Singapore RECRUIT EXPRESS PTE LTD Full time

We are seeking a skilled Healthcare Service Manager to join our team at Recruit Express Pte Ltd.

About the Role

This is a challenging and rewarding opportunity for a professional with a strong background in customer service operations, preferably in a healthcare setting. The successful candidate will be responsible for enhancing patient experience and fostering a patient-centric culture within our organization.

Key Responsibilities
  • Develop and implement initiatives to improve patient satisfaction and engagement, working closely with staff, patients, and caregivers to achieve these goals.
  • Lead and oversee feedback management, ensuring that all concerns are addressed promptly and professionally, and implementing strategies to prevent future issues.
Requirements

To be considered for this role, you will need:

  • A recognized degree and at least 8 years of experience in customer/patient service operations, including 2 years in a managerial position.
  • A proven track record of establishing a service-oriented culture and developing effective training programs.
  • Excellent writing and editing skills, as well as expertise in conflict resolution, data analytics, and presentation skills.
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including an estimated $80,000 - $100,000 per annum, depending on experience. This figure is based on industry standards and takes into account the requirements of the role and the location.

You will also have the opportunity to work with a dynamic and supportive team, contributing to the growth and development of our organization.



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