Environmental Sustainability and Quality Assurance Director

21 hours ago


Singapore SHANGRI-LA HOTEL LIMITED Full time
About Shangri-La Hotel Limited

We are a heart-warming family that shares genuine care and respect for others. Our strength lies in our core values that guide us to treat each and every one with honour, as kin, as family.

Our hotel features 792 luxurious guestrooms and suites across three distinct wings, supported by dedicated family-focused amenities.

Job Title: Environmental Sustainability and Quality Assurance Director

We are seeking a proactive leader to oversee the development, implementation, and continuous improvement of Quality Improvement initiatives aimed at advancing our Key Strategies to Achieve Excellence.

The ideal candidate will be responsible for promoting sustainability, social responsibility, governance, and operational excellence. This includes overseeing the five key areas: Environment, Supply Chain, Employees, Stakeholder Relations, and Health & Safety.

Responsibilities:
  • Encourage reporting and recording of defects from all sources daily.
  • Resolve guest defects prior to or after guest departure.
  • Analyse data to reduce defect recurrence.
  • Identify key drivers of satisfaction and communicate results throughout the hotel.
  • Partners with regional office to provide Operational Reports and analysis to meet/exceed goals.

The role combines environmental and social responsibility with enhancing hotel services and operations. A strong leader with excellent communication skills is required to drive sustainable practices and quality improvement projects.

Environment:
  • Support the hotel's Environmental Management System (EMS) through ISO14001 certification.
  • Work with engineering to ensure water, energy, and Co2e targets are met.
  • Implement activities and policies that promote environmental awareness.
Supply Chain:
  • Ensure supplier code of conduct and green purchasing guidelines are upheld.
  • Develop partnerships with local and eco-friendly suppliers.
  • Communicate CSR-related information at yearly supplier forums.
Employees:
  • Develop a CSR employee volunteerism calendar of events.
  • Work with HR to maintain Shangri-La standards for staff wellbeing and fair working practices.
  • Support the group-wide policy to include 2% of permanent headcount of People with Disabilities (PWD's).
Stakeholder Relations:
  • Conduct dialogue and share good CSR practices with local communities, NGO's, civil society, local government, and businesses.
  • Ensure expertise from the hotel is used to make a positive impact on the local community.
  • Register as member of local associations and attend meetings to leverage CSR locally.
Health and Safety:
  • Support Occupational Health & Safety certification (ISO 45001).
  • Support Fire Life Safety standards across the hotel.
  • Work with HR to develop targeted health activities for employees.

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