Financial Services Operations Analyst
1 month ago
Job Title: Financial Services Operations Analyst
Job Summary: We are seeking a highly motivated and detail-oriented Financial Services Operations Analyst to join our team at DBS Bank Limited.
As a Financial Services Operations Analyst, you will be responsible for performing record creation and system updating in Bank's operating systems relating to secured loans. You will also process documentation checks, loan servicing activities, loan redemption, fee payments & collection relating to secured loans. Additionally, you will prepare instructions, payments, advices & notification letters to customers/law firms.
Responsibilities:
- Perform record creation and system updating in Bank's operating systems relating to secured loans.
- Process documentation checks, loan servicing activities, loan redemption, fee payments & collection relating to secured loans.
- Prepare instructions, payments, advices & notification letters to customers/law firms.
- Perform reconciliation of General ledger accounts, transactions & documents.
- Review & update system reports on daily, weekly and monthly basis.
- Handle filing of source reports & media and arranging for archival.
- Handle customer / lawyer's enquiries.
- Manage adhoc project assigned by Team Manager, UAT, system enhancement etc.
- Ensure all requests are processed within specified Service standard, timely and accurately. Ensure high quality level in services delivery.
- Highlight any discrepancy / deviation to the Team Manager/ Supervisor.
- Support the Team Manager/Supervisor to ensure the smooth operation of the team /department.
- Assist team Manager / supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk.
Requirements:
- Minimum 2 years of relevant experience in financial institutions with either Credit Operations or Secured Loans knowledge.
- Good organizational skills and meticulous with eyes for details.
- Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery.
- Good understanding of operational risks.
- Strong articulation of knowledge to stakeholders.
- Proficient in Microsoft Office especially Microsoft Word and Excel.
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