Change and Release Manager
4 weeks ago
**Job Summary:**
We are seeking a highly skilled Change and Release Manager to join our team at Kerry Consulting Pte Ltd. As a key member of our Platform Technology division, you will be responsible for enhancing ITIL processes and overseeing the evaluation and approval of technology changes.
Key Responsibilities:
- Lead change approval meetings with technical teams and management.
- Develop and execute effective change management strategies and plans.
- Guide cross-functional teams to achieve change objectives successfully.
- Prepare comprehensive reports for senior stakeholders, detailing approved changes and their associated risk profiles.
- Track change progress, proactively identifying and mitigating potential risks.
- Collaborate with project managers to seamlessly integrate change management into project planning.
- Ensure continuous improvement with a focus on risk management.
- Analyze trends related to the impacts and outcomes of changes.
- Review incidents to ensure accurate documentation in line with the Incident Management process.
- Monitor and report on key performance indicators (KPIs) related to Change Management.
- Conduct post-implementation reviews for changes that did not succeed or led to incidents.
Release Management:
- Design and implement effective strategies, processes, and procedures for release management.
- Oversee all aspects of release activities, including scheduling, resource allocation, and stakeholder communication.
- Work closely with development teams to clarify release requirements and dependencies.
- Ensure compliance with software release management policies while maintaining proper role segregation.
- Collaborate with QA teams to ensure thorough testing and adherence to quality assurance standards.
- Coordinate with operations, technology, and external partners for smooth deployment and rollback planning.
- Identify and address risks, issues, and conflicts related to releases.
- Communicate release plans, status updates, and changes to all relevant stakeholders.
- Ensure compliance with organizational policies, procedures, and industry regulations.
- Continuously refine release management processes and practices to enhance efficiency.
- Prepare detailed reports for senior stakeholders on release activities and associated risks.
- Work alongside project managers to effectively integrate release management into project plans.
- Cultivate a culture of resilience and ongoing improvement with a focus on risk awareness.
- Analyze trends in release activities to identify areas for enhancement.
- Monitor and report on all KPIs related to Release Management.
- Collaborate with technical teams to conduct post-implementation reviews for unsuccessful changes and rollbacks.
Requirements:
- 5-10 years of experience in change management within a large organization.
- Experience in a regulated financial institution is a strong advantage.
- Knowledge of the payments landscape is beneficial.
- Comprehensive understanding of software development life cycles (SDLCs) and release management methodologies.
- Proficiency with release management tools, code repositories, and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, BitBucket); experience with ServiceNow is a plus.
- ITIL 4 certification is required.
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