Change and Release Manager

4 weeks ago


Singapore Kerry Consulting Pte Ltd Full time

**Job Summary:**

We are seeking a highly skilled Change and Release Manager to join our team at Kerry Consulting Pte Ltd. As a key member of our Platform Technology division, you will be responsible for enhancing ITIL processes and overseeing the evaluation and approval of technology changes.

Key Responsibilities:

  • Lead change approval meetings with technical teams and management.
  • Develop and execute effective change management strategies and plans.
  • Guide cross-functional teams to achieve change objectives successfully.
  • Prepare comprehensive reports for senior stakeholders, detailing approved changes and their associated risk profiles.
  • Track change progress, proactively identifying and mitigating potential risks.
  • Collaborate with project managers to seamlessly integrate change management into project planning.
  • Ensure continuous improvement with a focus on risk management.
  • Analyze trends related to the impacts and outcomes of changes.
  • Review incidents to ensure accurate documentation in line with the Incident Management process.
  • Monitor and report on key performance indicators (KPIs) related to Change Management.
  • Conduct post-implementation reviews for changes that did not succeed or led to incidents.

Release Management:

  • Design and implement effective strategies, processes, and procedures for release management.
  • Oversee all aspects of release activities, including scheduling, resource allocation, and stakeholder communication.
  • Work closely with development teams to clarify release requirements and dependencies.
  • Ensure compliance with software release management policies while maintaining proper role segregation.
  • Collaborate with QA teams to ensure thorough testing and adherence to quality assurance standards.
  • Coordinate with operations, technology, and external partners for smooth deployment and rollback planning.
  • Identify and address risks, issues, and conflicts related to releases.
  • Communicate release plans, status updates, and changes to all relevant stakeholders.
  • Ensure compliance with organizational policies, procedures, and industry regulations.
  • Continuously refine release management processes and practices to enhance efficiency.
  • Prepare detailed reports for senior stakeholders on release activities and associated risks.
  • Work alongside project managers to effectively integrate release management into project plans.
  • Cultivate a culture of resilience and ongoing improvement with a focus on risk awareness.
  • Analyze trends in release activities to identify areas for enhancement.
  • Monitor and report on all KPIs related to Release Management.
  • Collaborate with technical teams to conduct post-implementation reviews for unsuccessful changes and rollbacks.

Requirements:

  • 5-10 years of experience in change management within a large organization.
  • Experience in a regulated financial institution is a strong advantage.
  • Knowledge of the payments landscape is beneficial.
  • Comprehensive understanding of software development life cycles (SDLCs) and release management methodologies.
  • Proficiency with release management tools, code repositories, and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, BitBucket); experience with ServiceNow is a plus.
  • ITIL 4 certification is required.


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