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Senior Customer Success Manager
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About Dynatrace
Dynatrace is a leading provider of software intelligence and observability solutions. Our mission is to make the world's software work perfectly, and we're committed to delivering exceptional customer experiences.
Job Summary
We're seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers realize and continue to see the value of their Dynatrace investment. You will work closely with our customers to understand their business needs and develop strategic plans to drive adoption and utilization of our capabilities.
Key Responsibilities
- Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across the APAC region and engage proactively with them on a regular basis.
- Leverage your and your team's expertise to increase adoption and utilization of Dynatrace capabilities.
- Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realize maximum value from the product.
- Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases.
- Be accountable for client renewal and retention rates.
- Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results.
- Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support).
Requirements
- 3 to 6 years of progressive experience in managing complex customers.
- Ability to quickly develop strong relationships with users/commercial partners/internal communities and drive shared outcomes.
- Excellent verbal, written, and interpersonal communication skills in English; any additional APAC language is a bonus.
- Experience in working with execs in client environments, as well as with procurement and business owners.
- Highly motivated, energetic, and committed to getting results.
- Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable.
- Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices.
- Basic technical understanding of cloud concepts, and application performance technology.
- Awareness of the cloud observability marketplace with an understanding of where Dynatrace is positioned and key strengths above the competition.
- Understanding of Internet, web, and mobile applications and associated performance metrics.
What You'll Love About Selling and Working with Our Dynatrace Platform
- Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.
- Dynatrace is a market share leader and has been a magic quadrant leader 13 times.
- Dynatrace invests more in R&D than some of our competitors' total revenue, assuring market-leading customer value and quick adoption.
- Dynatrace is trusted by over half of Fortune's Top 100.
- At Dynatrace, you will work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud.
- Dynatrace is fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology.
