Customer Growth Specialist
1 week ago
At Zendesk, we're on a mission to power exceptional service for every person on the planet. Our software helps brands deliver a sense of calm to the chaotic world of customer service.
We're seeking an experienced SMB Account Executive to join our team. As a key player in driving revenue growth, you'll be responsible for acquiring new customers and developing strategies for account expansion.
Key Responsibilities:
- Develop and execute sales strategies to drive top-line revenue growth.
- Manage and nurture customer relationships to ensure high satisfaction and retention levels.
- Identify opportunities to cross-sell additional products and services to existing customers, optimizing account revenue and profitability.
- Use data insights and customer behavior to effectively prospect new clients and enhance retention strategies.
- Articulate the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
- Lead competitive sales cycles, utilizing strong communication skills and value selling to articulate compelling business cases.
- Develop a robust pipeline of qualified opportunities, accurately tracking details and sales stages in Salesforce.
- Provide accurate weekly, monthly, and quarterly forecasts, exceeding quarterly and annual revenue goals.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
About You:
- Bachelor's degree or equivalent experience required.
- At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Experience in managing and expanding customer relationships at various levels.
- Strong presentation, negotiation, and deal closing skills.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Knowledge of industry trends and the ability to build relationships with key decision makers.
- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
- Ability to speak both English and Mandarin is highly preferred.
What We Offer:
- A fulfilling and inclusive work environment.
- A hybrid way of working, enabling flexibility and collaboration.
- Ongoing training and professional growth opportunities.
- A competitive salary, estimated around $85,000 - $110,000 per year, depending on location and experience.
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