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Order Fulfilment Specialist

2 months ago

Singapore ZWICKROELL PTE. LTD. Full time
Job Summary

ZWICKROELL PTE. LTD. is seeking a highly organized and detail-oriented Order Fulfilment Executive to join our team. As an Order Fulfilment Executive, you will be responsible for delivering timely customer service and ensuring a seamless experience for our customers.

Key Responsibilities
  • Order Processing
    • Prepare and process orders for machines, parts, and accessories with the production division.
    • Verify order confirmations and coordinate with the production division to ensure customer delivery timelines are met.
    • Create and manage orders in ZOHO for after-sales services and service labour (one-time/contract) jobs.
    • Maintain proper documentation of after-sales orders in digital dossier files (SharePoint) for future reference.
  • Shipment & Logistics
    • Coordinate the shipment of machines, parts, and accessories, liaising with customers and partners to ensure smooth delivery.
    • Prepare invoices and shipping documents such as packing lists, certificates of origin, and Air Waybills.
    • Manage the organization of warranty parts, including the shipment and return of faulty parts to the production division.
    • Regularly verify shipping invoices from couriers and freight forwarders for further processing.
    • Collaborate with customers regarding payments, and coordinate with Accounts Receivable for debit and credit notes as applicable.
    Requirements
    • Diploma or Degree in Logistic and Supply Chain Management.
    • Minimum 3-4 years' of experience in order processing.
    • Good knowledge of shipping and logistics processes.
    • Familiarity with invoices, Incoterms, and Letter of Credit (LC) verification.
    • Proficient in Microsoft Office and CRM systems.
    • Excellent communication and interpersonal skills.
    • Proficiency in English and an additional Asian language is preferred.