Technical Support Specialist

1 week ago

Singapore beBeeSupport Full time $40,000 - $65,000
Job Title: Technical Support Specialist

About the Role:

The Technical Support Specialist will be responsible for managing technology ticketing impacting group businesses across all subsidiaries and territories in Asia Pacific, Europe and North America.

This role requires direct interaction with end users, IT support staff and vendors to ensure timely ticketing of issues reported and requests made.

Key Responsibilities:

  • Manage technology ticketing impacting group businesses
  • Interact with end users, IT support staff and vendors
  • Evaluate and resolve technical issues
  • Develop and maintain knowledge base articles
  • Collaborate with team members to achieve business objectives

Requirements:

Education:

  • Bachelor's degree in Business, Computer Science or related field

Experience:

  • 3-4 years of experience in IT Helpdesk roles

Skills:

  • Proficient in MS Office products
  • Knowledge of IT services such as desktop, software and Excel reporting
  • Able to perform varied tasks such as attending user calls, emails and raising tickets in Remedy

Desirable Skills:

  • Experience in managing complex IT queries and requests in a matrix environment
  • Above average written and oral communication skills

Technical Skills:

  • Understanding of one or more disciplines including Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development
  • ITIL Foundation certification is preferred

Tell Employers What Skills You Have:

  • Troubleshooting
  • Microsoft Office
  • Oral Communication Skills
  • Technical Assistance
  • Hardware
  • Ticketing
  • Service Management
  • Mainframe
  • Application Development
  • Information Technology
  • MS Office
  • Service Desk
  • Windows
  • ITIL
  • Technical Support

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