Client Solutions Specialist
4 days ago
Pure Spectrum is a rapidly growing market research and insights platform. We simplify technology for researchers and have sourced over 32 million online interviews from our marketplace in just five years.
Job Summary:
This position is part of the Client Services team and requires managing multiple customer projects simultaneously. The successful candidate will ensure all projects are delivered on time, in budget, and without quality issues.
The ideal candidate will have experience in market research and business level Japanese language skills.
Responsibilities:
Manage multiple projects with competing priorities, ensuring customer expectations are met or exceeded
Develop and maintain knowledge of client service offerings, best practices, and technology platforms
Collaborate with team members to develop solutions for problematic situations
Provide feedback to sales on project performance to improve delivery and key metrics
Take accountability in the sales process to provide high-quality customer service
Requirements:
Market Research experience is preferred but not required. Business level Japanese language skills are essential
Ability to manage multiple projects and competing priorities
Ability to learn and use new technology platforms
Ability to find innovative solutions to address customer needs
Solid judgment and critical thinking skills
Excellent communication and analytical skills
Passion for curiosity and drive to always learn
Ability to foster positive relationships across teams and customers
Pure Spectrum Perks:
We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. Unlimited PTO and sick time make us an attractive employer.
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