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Customer Service Representative

3 weeks ago

Singapore beBeeService Full time $4,000 - $6,000
Job Title: Customer Service Representative

As a customer service representative in a leading precious metals and bullion dealer, you will be part of a dynamic team that aims to provide exceptional service to clients. Your primary role will be to assist customers with their queries and concerns, ensuring that they receive timely and effective support.

Key Responsibilities:
- Respond to customer inquiries via phone, email, or online chat
- Resolve customer complaints in a professional and courteous manner
- Maintain accurate records of customer interactions and feedback
- Collaborate with the sales team to provide seamless support to customers

Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in MS Office applications and CRM software
- High school diploma or equivalent required; associate's or bachelor's degree preferred

Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance

Why Work with Us?
- Our company values innovation, teamwork, and customer satisfaction
- We offer a comprehensive training program to help you succeed in your role
- You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service