Operations Order Coordinator

2 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time

We are seeking an experienced Operations Order Coordinator to join our team at Recruit Express Pte Ltd.

Job Summary

The successful candidate will be responsible for managing order receipts efficiently, prioritizing timely order processing and maintaining good customer interactions and relationships.

Key Responsibilities
  • Order Management: Registers and processes customer orders in the system received via electronic mail, phone or other contact with the customer.
  • Processing and Delivery: Ensures order processing is handled correctly and in full, transferring it to transporters (logistics) while raising issues in delivery and/or invoices process with Supervisor.
  • Customer Service: Acts as first-level contact with customers for answers to questions and attempts to resolve complaints.
  • Documentation: Completes registering, filing, and archiving of customer service-related documentation.
  • Teamwork: Assures cooperation between customer service regarding administration of customers' orders and provides ad-hoc general administrative support when assigned.
Requirements
  • Education and Skills: Proficient in Microsoft Office, Microsoft Excel, Archiving, ERP, Invoicing, Administration, Good Communication Skills, Freight, Administrative Support, Customer Satisfaction, Team Player, Microsoft Word, Customer Service, Pricing, Shipping.
Working Arrangements

This role is based in Pioneer, Singapore. The estimated salary for this position is around SGD $35,000 per annum, depending on experience and qualifications.



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