Customer Relationship Specialist

14 hours ago


Singapore Nextbeat Singapore Pte. Full time

We are seeking an experienced Account Manager to join our team at Nextbeat Singapore Pte. in the East.

Responsibilities
  • Act as the primary contact for addressing client concerns and requirements.
  • Foster and enhance client relationships to establish long-term partnerships by engaging with key business leaders and stakeholders.
  • Keep detailed and up-to-date client records, including contract updates and renewals.
  • Collaborate with customers and internal cross-functional teams to deliver solutions promptly and effectively, aligning with customer expectations.
  • Gain in-depth knowledge of our products and services to effectively identify opportunities for upselling and cross-selling.
  • Respond to customer inquiries and requests, ensuring their needs are met effectively.
  • Build trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • Monitor accounts to ensure customers receive services that align with their budgets and requirements.
  • Maintain high customer satisfaction by delivering outstanding service on a daily basis.
  • Regularly collaborate with internal team members to review progress, identify improvements, and address customer needs.
  • Prepare detailed progress reports for clients and internal management.


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