Senior Salon Customer Experience Coordinator

7 days ago


Singapore ALL ABOUT O PTE. LTD. Full time
Job Summary
As a Senior Salon Customer Experience Coordinator, you will play a vital role in ensuring that our customers receive an exceptional experience at our salon. This includes handling customer inquiries, resolving feedback and concerns, and maintaining a professional atmosphere.

About the Role
This is a unique opportunity to join ALL ABOUT O PTE. LTD. as we continue to grow and expand our services. As a key member of our team, you will be responsible for communicating with customers, understanding their needs, and providing top-notch service. Your excellent communication skills and passion for delivering exceptional customer experiences will make you a valuable asset to our organization.

Responsibilities
- Communicate effectively with customers to understand their needs and preferences
- Handle customer feedback and concerns in a timely and professional manner
- Maintain a clean and organized work environment that reflects positively on our brand
- Collaborate with colleagues to achieve common goals and objectives
- Continuously seek ways to improve processes and procedures to enhance customer satisfaction

Requirements
- 2+ years of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask efficiently
- Strong problem-solving and analytical skills
- Passion for delivering exceptional customer experiences and building strong relationships

What We Offer
- Competitive salary range: SGD $40,000 - SGD $60,000 per annum (estimated)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

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