Senior Fund Accounting Manager

4 weeks ago

Singapur, Singapore SS&C Technologies Holdings Full time
Job Overview

As a key member of our team, the Associate Director, Account Manager will play a crucial role in ensuring the delivery of exceptional client service and driving business growth. This role will be responsible for managing client relationships, coordinating service delivery, and leading a team of fund accounting professionals.

Key Responsibilities
  • Develop and maintain strong relationships with clients, understanding their needs and expectations, and providing clear guidance on service delivery.
  • Coordinate service delivery modifications in response to changes in client activities or regulation, and lead change projects within the organization as required.
  • Drive resolution of issues affecting the quality of service and overall client experience, and manage client communication and internal coordination on client requests for service enhancement, expansion, or customization.
  • Lead engagement meetings with clients to build trust and deepen the client relationship, and manage the team, providing leadership, training, and coaching to managers across fund accounting / middle office operations.
  • Identify and produce key management information / business metrics to communicate and facilitate the client relationship, and manage due diligence meetings/responses for prospective or existing clients and their investors.
  • Oversee the preparation of board reports and represent the organization in client board meetings, ensuring proper coordination of relationships with third parties related to the client activity, including system providers, auditors, and external legal counsels.
  • Deliver efficiencies through automation, standardization, and STP of processes, and drive business growth through strategic planning and execution.
Requirements
  • University degree in finance/accounting or commensurate experience.
  • At least 8+ years' experience working within a financial services environment in a Fund Accounting or Middle Office Operations role, preferably in the Hedge Funds space.
  • Strong people management skills: both locally and remotely.
  • Strong client and team management skills.
  • Strong written and verbal communication skills – ability to communicate clearly and efficiently with clients, team, peers, and management.
  • Forward-thinking with the ability to anticipate issues and drive solutions.
  • Ability to work in changing, fast-paced work environment.
  • Good time management and organizational skills.
  • Resourceful, possess a can-do and continuous improvement mindset.
  • Has track record of delivering on process improvements.

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