Product Support Assistant

3 days ago


Singapur, Singapore Belmond Full time
Product Support Assistant

As a Product Support Assistant at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional service and unforgettable journeys. Assist in the coordination and execution of support activities for our train operations. This role involves providing technical and administrative support to ensure smooth operations and enhance passenger experiences.

Key Responsibilities:
  • Assist in the preparation and distribution of product information and support materials.
  • Coordinate with various departments to ensure timely resolution of product-related issues.
  • Handle customer inquiries and provide support via phone, email, and in-person interactions.
  • Maintain accurate records of support activities, issues, and resolutions.
  • Monitor product performance and provide feedback to the Product Support Manager.
  • Participate in regular meetings with the Product Support team to discuss progress, issues, and improvements.
  • Support the implementation of new products and services.
  • Assist in the preparation of reports and presentations for management.
About Us:

Eastern & Oriental Express is a luxury train that offers unforgettable journeys through Southeast Asia. We are part of the Belmond global collection of iconic hotels, trains, and river cruises. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.

Requirements:
  • Previous experience in luxury hospitality experience
  • Minimum 3 years of experience in customer service principles and practices.
  • Familiarity with product support and troubleshooting processes.
  • Excellent communication and interpersonal skills
  • Professional and polished appearance
  • Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French, and German, are a benefit. We welcome a diversity of backgrounds, ethnicities, and religions.

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide.

Benefits:
  • Competitive salaries and insurance plans.
  • Complimentary and preferred rate experiences at our iconic destinations.
  • Wellness programs

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognized chefs, and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.



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