Distribution Operations Executive

2 weeks ago


Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full time

About the Role

The Distribution Operations Executive will be responsible for handling operations-related matters for multi-distribution channels, excluding Bancassurance.

Key Responsibilities

  • Provide operational support in Offboarding and Distributors Records Management.
  • Develop expertise in Agency Rules on Offboarding, orphan policy assignment, debt recovery, and Rep's Records.
  • Prepare and review appeals within stated limits.
  • Collaborate with IT and stakeholders to ensure system enhancements.
  • Regularly review and enhance operations processes and policies.
  • Implement business rules on distribution operations.
  • Improve communication with Financial Representatives.
  • Conduct quality checks for regulatory and audit compliance.
  • Prepare and review summary reports and presentation materials.

About You

  • You obsess about customers and take a customer-centric approach.
  • You think big, with a curiosity to discover innovative solutions.
  • You thrive in teams and enjoy achieving outcomes together.
  • You take ownership and build solutions that matter.
  • You work with integrity and speak up when needed.
  • You share your humanity and contribute to a diverse and inclusive work environment.

About Us

Manulife Financial Corporation is a leading international financial services group that helps people achieve their goals and improve their lives.



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