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MS Systems Engineer

2 months ago

Singapore QUESS SELECTION & SERVICES PTE. LTD. Full time
Job Title: MS Systems Programmer

QUESS SELECTION & SERVICES PTE. LTD. is seeking a highly skilled MS Systems Programmer to join our team. As a key member of our IT department, you will be responsible for administering O365 and Exchange hybrid environments, supporting 40,000+ users with their requests and problems related to these infrastructures.

Key Responsibilities:
  • Administering O365 and Exchange hybrid environments, ensuring seamless user experience and resolving technical issues in a timely manner.
  • Identifying process gaps and implementing process improvements to enhance service efficiency and productivity.
  • Designing and implementing automated jobs through PowerShell scripting to address process gaps and improve workflow.
  • Configuring and managing Microsoft Exchange suite elements, including distribution lists, shared mailboxes, meeting room mailboxes, OneDrive, and transport rules.
  • Administering and managing OneDrive, SharePoint, MS Teams, Microsoft Voice, and Microsoft Recording.
  • Troubleshooting issues on email gateways (EOP, TrendMicro).
  • Configuring and managing softphone deployment for voice, supporting Microsoft Teams calling, recording, meetings, and direct routing.
  • Providing training and coordination with IT Helpdesk, Exec IT, engineers, and end-users on collaboration tool usage and addressing process gaps.
  • Performing support duties for a large enterprise, including optimization, system evaluation and analysis, change management, and customer support.
Requirements:
  • At least 6 years of hands-on operational experience in messaging and collaboration, specifically Exchange hybrid, with skills in MS Teams/Skype for Business with enterprise voice.
  • Experience with email gateways (EOP, TrendMicro, IronPort, etc.).
  • Experience and knowledge in process improvements using scripting techniques.
  • At least 4 years of proven experience as an L3 escalation engineer for operational issues and problems.
  • Experience in the financial sector is preferred.
  • Hands-on operational experience in troubleshooting messaging and O365 environments with PowerShell scripting knowledge.
  • Scripting and automation experience in PowerShell, Python, and Graph API to automate business processes.
  • Power BI and Azure dashboard experience.
  • Microsoft certification (Teams Administrator Associate/Collaboration Communications Systems Engineer Associate).
  • Understanding of Microsoft 365 services (Azure, Exchange, O365, etc.).
  • Experience with Azure Active Directory (AD) groups and Microsoft (M365) groups.
  • Experience using ticketing systems like HPSM, Infinity, or JIRA.

QUESS SELECTION & SERVICES PTE. LTD. is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced MS Systems Programmer looking for a new challenge, please submit your application.