Customer Support Professional
2 weeks ago
At Advanced Energy, we are seeking a highly skilled Customer Support Professional to join our team. This role is responsible for providing exceptional customer service and support to our clients.
About the RoleThis is a full-time position that requires a high level of customer interaction, technical knowledge, and problem-solving skills. The ideal candidate will have experience working in a fast-paced environment, managing multiple priorities, and meeting deadlines.
Key Responsibilities- Customer Communication: Respond to customer inquiries via phone, email, and web, resolving issues efficiently and effectively.
- Sales Order Management: Process sales orders, manage inventory, and coordinate with internal teams to ensure timely delivery.
- Tech Support: Troubleshoot technical issues, provide product information, and offer solutions to customers.
- Reporting and Analytics: Generate reports, analyze data, and provide insights to improve customer satisfaction and operational efficiency.
To succeed in this role, you must have:
- A degree in Business Administration or equivalent
- At least 3 years of experience in a customer-centric environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and proficiency in Microsoft Office
We offer a competitive salary range of $55,000 - $75,000 per year, depending on experience. Our benefits package includes health insurance, paid time off, and opportunities for professional growth and development.
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