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Pet Shop Customer Service Representative

2 weeks ago

Singapore beBeeCustomerService Full time $2,500 - $2,900
Pet Shop Front Desk Assistant Job Description

This is a great opportunity to join our team as a front desk assistant in a pet shop. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for customers.

Key Responsibilities:
  • Greet and welcome guests, answer calls, and direct them as needed.
  • Select a grooming package with customers and schedule appointments accordingly.
  • Maintain a clean and safe environment for customers and pets.
  • Resolve customer problems and address their concerns promptly.
  • Assist the groomer team with day-to-day business operations.
  • Support the daycare team with daily tasks and activities.
  • Sell retail products and packages to customers.
  • Care for dogs and cats in the pet shop.
  • Perform other duties as assigned by management.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Familiarity with pet care and handling.
  • Basic knowledge of customer service principles.
  • Ability to lift 25 pounds and stand for long periods.