High-Performance Service Engineer
3 weeks ago
PEAK SCIENTIFIC SINGAPORE PRIVATE LIMITED is a leading organization in the scientific industry, committed to delivering exceptional services and support to its customers. Our team of experts is dedicated to ensuring that our clients receive world-class service and technical advice.
Salary Range
The estimated salary for this role is SGD 60,000 - SGD 80,000 per annum, depending on experience.
Job Description
We are seeking an experienced Field Service Technician to join our team in Singapore. As a Field Service Technician, you will be responsible for delivering top-notch services to our customers, providing technical support, and maintaining a high level of customer satisfaction. Your primary duties will include:
• Liaising with the back office for efficient stock management
• Carrying out routine maintenance and installations, as well as general support, in a professional, prompt, and efficient manner to ensure total customer satisfaction
• Responding effectively and professionally to all customer requests for service and support (telephone and emails)
• Providing customers and head office with concise, accurate, and detailed service reports for all work carried out
• Maintaining and replenishing personal van stock of parts and carrying out inventory checks as requested
• Prioritizing safety for self and others
• Ensuring effective liaison with other PEAK departments (sales, marketing, logistics, engineering, and production) to ensure a high level of communication and co-operation for all aspects of customer and product support
• Informing Regional Service Manager, Technical Service Supervisor, and Technical Manager of all serious customer complaints and escalations
• Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range
• Providing a high level of service and technical advice for PEAK Scientific customers, OEM, distributors, and internal staff
• Following up promptly on requirements specified by Regional Service Manager
• Supporting service delivery in the region occasionally
Required Skills and Qualifications
To be successful in this role, you should possess:
• Experience of maintaining pressure systems and transportable gases in a similar or related industry (an advantage)
• Some knowledge of electronics, hydraulic, and mechanical systems
• Intermediate knowledge of MS Office products (essential), with other systems training provided
• Teamwork skills – able to build relationships
• High levels of attention to detail
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritize
• Resilience – remains effective in the face of pressure
• Good practical skills and a methodical approach to resolving problems
• Exhibit good sense in thought processes on technical issues
• Good communication and interpersonal skills
• Good understanding of general and country Health and Safety
• Language skills – Technical English
• Possess a valid country driving license
• Willingness to travel on short notices
Benefits
We offer a dynamic and supportive work environment, with opportunities for personal and professional growth. Our company culture values respect, professionalism, and teamwork, and we are committed to delivering exceptional services to our customers.
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