Cybersecurity Field Specialist

2 weeks ago


Singapore INFINITY CYBERSEC PTE. LTD. Full time
About the Role

We are seeking an experienced Cybersecurity Field Specialist to join our team at INFINITY CYBERSEC PTE. LTD. As a key member of our technical support team, you will be responsible for delivering onsite technical support for IT systems including networks, servers, storage, and helpdesk troubleshooting.

Job Summary

The ideal candidate will have a minimum of 3 years of experience working with OEM data center hardware and a proven track record of providing diagnostic and troubleshooting services for hardware, networks, storage, and system configurations.

Key Responsibilities
  • Onsite Technical Support: Provide timely and professional responses to customer needs, maintaining effective communication throughout the troubleshooting and repair process.
  • Proactive Problem Solving: Assess current system usage to predict future needs, analyze and diagnose system issues remotely before arriving at the customer site, and ensure timely repairs with minimal disruption.
  • Customer Service: Ensure a high level of customer satisfaction by providing exceptional service and support.
  • Service Documentation: Follow customer-specific repair procedures, document system configurations, and create reports on system performance to improve future responses.
Requirements
  • Technical Expertise: Proven field or data center technician experience with solid technical aptitude, as well as experience supporting and troubleshooting networks, servers, and storage systems.
  • Industry Knowledge: Understanding of OEM equipment, including Dell, IBM, HP, etc.
  • Certifications: Certifications in Dell, IBM, HP, or other OEM hardware are highly valued.
  • Education: A Bachelor's degree in a related field (e.g., Computer Science or Engineering) is preferred.
Salary and Benefits

We offer a competitive salary range of SGD $80,000 - $120,000 per annum, depending on experience, as well as comprehensive benefits including medical and dental coverage, retirement plan, and paid time off.

Travel Requirements

Must be able to travel to client sites up to 75% of the time, within a predetermined territory radius.



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