Network Service Engineer II
2 months ago
As a Network Service Engineer II - Cloud Infrastructure Specialist at Equinix, you will be responsible for managing cloud infrastructure life cycle activities, including deployment, software and capacity upgrading, and decommissioning. You will also be responsible for managing infrastructure incident cases, service restoration, and internal/external customer escalation.
Key Responsibilities- Manage cloud infrastructure life cycle activities, including deployment, software and capacity upgrading, and decommissioning.
- Manage infrastructure incident cases, service restoration, and internal/external customer escalation.
- Manage infrastructure change activity, including software, hardware, and capacity upgrades.
- Develop and implement continuous improvement plans and collaborate with cross-functional teams to deliver results.
- Maintain documentation for all performed activities according to process.
- Bachelor's Degree + 2 years of relevant work experience. Candidate with public cloud building & operations experience is preferred or Master's with relevant project work.
- Fluency in English, both written and spoken.
- Excellent collaboration and communication skills.
- Quick learner with a strong passion for knowledge, curiosity, and ambition.
- Familiarity with ITIL best practices, such as change management, incident management, and problem management.
- Familiarity with the retrospective or COE (correction of error) process to work on an improvement plan and deliver results.
- Proficient in Agile methodology for workflow management. Result-driven and process-oriented.
- Hands-on experience in setting up and troubleshooting connectivity issues in a complex cloud environment, including standalone/cluster/SDWAN setup, physical/virtual network appliances, cloud service providers.
- Experience with virtual network appliances, such as VPP, Palo Alto Networks VM-Series Firewall, Cisco Catalyst 8000V, Fortinet Virtual Firewall, and cloud service providers, such as Microsoft Azure, Google Cloud, AWS.
- Experience with physical network appliances, such as Juniper MX routers, Nokia SR routers, Cisco Nexus routers, and Arista routers.
- Experience with SDWAN solutions, such as Cisco CSR 8000V SDWAN, Fortinet Fortigate Secure, Juniper vSRX, Palo Alto Networks Prisma, VERSA FlexVNF, VMWare SDWAN, Aruba Network EdgeConnect.
- Hands-on experience in setting up and troubleshooting issues related to common cloud technologies and network protocols.
- Experience with cloud technologies, such as Kubernetes, Openstack, Containerization.
- Experience with network protocols, such as TCP/IP, Routing & Switching, VxLAN, EVPN, BGP, MPLS, ISIS, L2VPN, L3VPN.
- Certification in Networking, Kubernetes, Mirantis, or RedHat is considered an advantage.
- Experience in CI/CD workflow and developing automation scripts that interface with various APIs from CSPs and network equipment is considered an advantage.
- Able to proficiently process well-written and well-structured documents using Microsoft Office Word, SharePoint, and Excel, as well as Confluence, Slack, Jira, diagram automation/drawing tools.
- Familiarity with Equinix Digital Services platform products, such as Network Edge, Equinix Fabric, and Equinix Internet Access, is considered an advantage.
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