Patient Support Associate

2 days ago


Singapore beBeeSupport Full time
Job Title: Patient Support Associate Job Description:We are seeking a highly skilled and compassionate individual to join our team as a Patient Support Associate. As a key member of our patient support services, you will be responsible for providing exceptional support to patients and their families through our 24/7 telephone hotline. Key Responsibilities:
  • Triage all incoming calls and obtain relevant medical information for escalation to the VCC Nurse or VCC Doctor.
  • Capture accurate information in the call system and NGEMR (EPIC).
  • Follow up on clinical calls after 2 weeks to review patient's disposition.
  • Participate in activities that contribute towards the improvement of patient care, including professional development sessions.
  • Collaborate with healthcare professionals to provide comprehensive support to patients and their families.
 Required Skills and Qualifications:To succeed in this role, you will require:
  • A minimum Nitec/Diploma or equivalent professional qualification in Nursing, Social Work, or Allied Health.
  • A minimum 1-2 years relevant experience in contact centre/patient service associate roles.
  • Pleasant disposition, approachable, with strong interpersonal and relational skills.
 Why Join Us?We offer a dynamic and supportive work environment that fosters personal and professional growth. As a Patient Support Associate, you will have the opportunity to make a meaningful difference in the lives of patients and their families.

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