Senior IT Systems Analyst

4 days ago

Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Description

Flintex Consulting Pte Ltd is seeking a highly skilled Senior IT Systems Analyst to join our team. As a key member of our IT department, you will be responsible for analyzing, designing, and enhancing our company's information systems to ensure they effectively support and contribute to our overall mission and objectives.

Key Responsibilities
  • Manage and support daily end-user IT requests/issues on business application and workflow systems.
  • Ensure IT tickets are properly logged and followed up with timely escalation to the supervisor and vendors.
  • Support business application systems, including but not limited to DMS (Dealer Management System) and CRM (Customer Management System).
  • Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping processes, project documentation, application disaster recovery procedures, application licenses, and inventory.
  • Ensure applications conform to stakeholder requirements, reviewing and updating software design architecture, technical documents, maintaining and enhancing existing application systems.
  • Work closely with business functions on business application projects, assist and participate in the design and development of new/upgraded systems, liaising with vendors to support established specifications and requirements.
  • Maintain open communication with stakeholders and report progress and issues to project management and relevant teams.
  • Perform periodical audits and security reviews in the domain of business application systems, accounts, design, architecture to ensure setup adheres to IT governance and compliance requirements.
  • Design information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.
  • Perform impact analysis arising from business change requests.
  • Collaborate with software developers, IT engineers, and other stakeholders to implement and integrate systems.
  • Test and debug systems to ensure they meet functional and performance requirements.
  • Provide training and support to end-users and IT staff on the use and maintenance of systems.
  • Ensure systems comply with relevant laws, regulations, and standards.
  • Provide technical guidance and mentoring to junior system analysts.
  • Perform any other duties as directed by the Section Head and Management.
Requirements
  • Bachelor's or higher qualification in Technology/Information Management/Computer Science.
  • At least 5 years of technical hands-on experience in business applications support, development, testing, systems design, or project management (SDLC).
  • Good programming skills in ASP.NET,.NET Core, C#, PHP, JavaScript, HTML5.
  • Previous project experience with Microsoft end-user technology and related applications (e.g., Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps).
  • Experience in the implementation and support of business application systems utilizing technologies in the areas of Microsoft solutions.
  • Deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL.
  • Possess strong business process and analytical skills with the ability to assimilate information quickly and communicate requirements and issues clearly and concisely.
  • Knowledge and experience on Automotive Industry business process and application systems preferred.
  • ITIL, Microsoft MCDBA, Salesforce, and PMP certificate holders will be an added advantage.
  • Excellent analytical and problem-solving skills, strong self-initiative, good communication skills, can-do attitude, and great team player.
  • Strong analytical and problem-solving skills, including the ability to identify issues, conduct root cause analysis, and develop solutions.
  • Excellent communication skills, including the ability to communicate technical information to both technical and non-technical stakeholders.
  • Good project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.
  • Strong attention to detail to ensure systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

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