Risk Management Specialist for User Safety
1 week ago
About the Job
Job OverviewWe are seeking a highly skilled Risk Management Specialist to join our Incident Management team at TikTok.
This is a unique opportunity to work on ensuring the safety of our users on the platform by responding to and resolving diverse content safety risks.
Key Responsibilities- Reconcile escalations by responding to and resolving content safety risks and closing the loop with relevant investigations;
- Improve emergency response mechanisms while monitoring the reactive speed and quality;
- Exercise strong multitasking ability to manage competing priorities across teams;
- Master various back-end data systems to ensure safety issues are handled effectively;
- Summarize and compile analytical, retrospective, or data-type investigation-related reports;
- Participate in projects to improve the quality of back-end systems and processes;
- Collaborate with global cross-functional teams to respond to issues and communicate with stakeholders.
To be successful in this role, you will need:
- A Bachelor's degree and minimum two-year work experience, preferably in internet content safety and/or risk management;
- The ability to work effectively under high pressure, with strong interpersonal and communication skills;
- An aptitude for numbers and quantitative skills, with knowledge of social media content and sensitivity to safety issues;
- Attention to detail and a self-starter attitude;
- Fluency in speaking/reading/writing English.
Preferred Qualifications:
- Previous experience working in a Trust & Safety environment or risk management would be advantageous;
- SQL/Python/Data analytical skills will be preferred;
- Prioritization of user community well-being.
We recognize that keeping our platform safe for users can be both rewarding and challenging. As such, we are committed to providing comprehensive support programs for employee wellbeing, including physical and mental health initiatives. Our goal is to foster a person-centred approach that promotes collaboration, innovation, and inclusivity throughout each employee's journey with us.
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