Guest Service Ambassador for a Fast-Paced Hotel Environment
5 days ago
Village Hotel Katong is a dynamic and vibrant hotel located in the heart of Singapore. We are seeking an experienced and skilled Guest Service Assistant to join our team.
Job Overview
The Guest Service Assistant will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. This role involves working closely with the Front Office Team to provide prompt and efficient services to our guests.
Duties and Responsibilities
- Create a positive and welcoming atmosphere for our guests in the hotel lobby and reception area.
- Collaborate with the Assistant Manager to address guest complaints, requests, and enquiries in a courteous and efficient manner.
- Maintain accurate knowledge of guest arrivals, events, amenities, outlets, and general information.
- Communicate effectively with the Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest movements.
- Ensure efficient and courteous service in baggage handling and transport as well as general enquiries.
- Take on additional tasks assigned by superiors with diligence and professionalism.
Requirements and Qualifications
To be successful in this role, you should have:
- A minimum completion of PSLE or its equivalent.
- The ability to work rotating shifts, weekends, and Public Holidays.
- A positive attitude, outgoing personality, and excellent communication skills.
- No prior experience is necessary; we welcome applications from all candidates.
Skills and Qualifications
This role requires individuals with strong communication skills, the ability to work under pressure, and a positive team player attitude. If you possess these qualities and are passionate about delivering exceptional customer service, we encourage you to apply.
Estimated Salary: SGD 40,000 - SGD 55,000 per annum
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