Senior Process Optimization Specialist
3 weeks ago
The Senior Process Optimization Specialist will support the identification and implementation of process optimization opportunities which support the strategic goals of the various lines of business at STARHUB LTD. The role involves partnering with stakeholders to identify automation and process improvement opportunities, designed to reduce cost, enhance efficiency and productivity, and to minimize the number of errors and risks of internal business processes.
Responsibilities
The Business Process Efficiency Expert will have the following responsibilities:
- Collaborate with line of business management to continually monitor and evaluate programs, processes, workflow, and business results.
- Conduct data gathering, data analysis, and feedback sessions to identify areas for process improvement.
- Facilitate process-mapping and solution brainstorming sessions to implement process improvements.
- Complete the cost-benefit analysis for recommended processes.
- Map out cross-functional employee journeys.
- Create value stream maps and document process flows.
- Manage the change required within and across business units.
- Identify, manage, and mitigate risks and issues.
- Monitor improvement and publish closure reports.
- Catalogue, maintain, and update all process-related documents.
- Create presentations and present findings, updates, and results to key business leaders.
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