Case Management Specialist

2 days ago


Singapur, Singapore JTE Recruit Pte Ltd Full time
Job Title: Case Management Executive

Location: Depot Road

Job Type: Full-time

Industry: Human Resources

About the Role:

We are seeking a highly skilled Case Management Executive to join our team at JTE Recruit Pte Ltd. As a key member of our HR department, you will be responsible for resolving HR data discrepancies, analyzing operational data, and providing solutions to queries and requests.

Key Responsibilities:
  • Coordinate and Liaise: Correspond with various agencies to retrieve data and inputs necessary for case resolution, ensuring responses adhere to organisation guidelines and HR policies.
  • Investigate: Conduct investigation on data inaccuracies in SAP-HR systems to determine root cause and provide advice for rectifications, liaising with data administrators, system integrators, business process owners, policy makers, and ground users.
  • Analyze: Maintain accurate file logs to support data collation for trend reporting and analysis, analyzing trends based on data collected and proposing solutions to reduce frequencies of queries, identifying downstream impacts for process improvement.
  • Communicate: Provide clear and concise advice and respond to queries raised via phone call and/or email, explaining elaborate policies in various applicable scenarios.
Requirements:
  • Individuals with customer service experience will be advantageous.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills.
  • Meticulous with keen attention to details, service-oriented, good team player.
  • Able to work in a fast-paced ever-changing environment.
  • Proficient in Microsoft Office applications (Excel & Word).
What We Offer:

At JTE Recruit Pte Ltd, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.



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