Chief Information Technology Operations Manager

3 days ago


Singapore ST ENGINEERING UNMANNED & INTEGRATED SYSTEMS PTE. LTD. Full time

We are looking for a Chief Information Technology Operations Manager to oversee and manage our integrated IT services and operations in the Defence sector.

About ST Engineering Unmanned & Integrated Systems

ST Engineering Unmanned & Integrated Systems is a global technology group with a diverse portfolio of businesses across various segments, including aerospace, smart city, defence, and public security. We use technology and innovation to solve real-world problems and improve lives through our holistic solutions in system engineering and integration.

About the Job

This role plays a crucial part in ensuring the effective delivery of IT solutions, infrastructure management, and support services to meet the needs of our customers and the company. As a Chief Information Technology Operations Manager, you will be responsible for supervising the attainment of key performance indicators (KPIs) related to orders and revenues within the department.

You will also be tasked with identifying and pursuing opportunities for new business or revenue streams, which may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.

In addition, you will be responsible for the well-being, development, and performance of your staff, including providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.

Cultivating positive relationships with customers is essential for business success, and as a Department Manager, you will play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

What We Offer
  • A competitive salary of SGD $120,000 - $150,000 per annum.
  • An environment where you can work on cutting-edge technologies and architectures.
  • A safe space where diverse perspectives are valued and everyone's unique contributions are celebrated.
  • Meaningful work and projects that make a difference in people's lives.
  • A fun, passionate, and collaborative workplace.
Requirements

To be successful in this role, you will need:

  • Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
  • Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
  • Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
  • Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
Location

This role is located at Ang Mo Kio, Singapore.



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