Content Expert

3 days ago


Singapore beBeeKnowledge Full time $4,000 - $6,000

Job Summary

We are seeking a Content Knowledge Specialist to join our team. As a key member of our organization, you will play a vital role in creating, editing, and updating knowledge resources used by customer support agents.

This is an exciting opportunity to work with a global organization and contribute to the development of our customer experience solutions.

  • Main Responsibilities:
  • Create, edit, and update knowledge articles, FAQs, and other resources used by agents.
  • Identify and gather knowledge from various sources, including subject matter experts (SMEs), training materials, and customer interactions.
  • Maintain the accuracy, currency, and relevance of the knowledge base for the benefit of both agents and customers.
  • Promote the effective use of the knowledge base and facilitate collaboration among agents.
  • Identify opportunities to enhance call centre processes and workflows through knowledge management initiatives.
  • Monitor the usage and effectiveness of the knowledge base and make adjustments as needed.
  • Collaborate with other teams, such as training, quality assurance, and product development, to ensure alignment and consistency in knowledge sharing.
  • Provide training and guidance to agents on utilizing the knowledge base efficiently.


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