Logistics Operations Coordinator
7 days ago
BOK SENG LOGISTICS PRIVATE LIMITED is a leading logistics provider committed to delivering exceptional customer service and meeting the evolving needs of our clients.
Job Description
We are seeking a highly skilled Job Management Specialist to join our team. As a key member of our operations department, you will play a critical role in coordinating job activities and ensuring timely completion. Your primary responsibilities will include working closely with the Operations Manager to develop comprehensive action plans, scheduling tasks, and maintaining documentation. Excellent time management and communication skills are essential for this role, as you will collaborate with clients and internal teams to deliver results on deadlines.
In this position, you will:
- Manage customer job requests with a proactive solution-based approach.
- Confirm jobs into the job database and prepare complete documentation.
- Facilitate pre-job coordination with operations executives/controllers.
- Provide excellent customer service.
- Follow up on issues during job execution that require multi-liaisons with stakeholders.
- Ensure proactive email communication among stakeholders to confirm document proof of job instructions and agreements.
- Provide real-time updates on job progress and provide POD copy at the earliest.
- Address administrative/operational issues and adherence to SOPs.
- Ensure pre-job and post-job documentation are in order to ensure smooth billing workflow.
- Provide statistical data when required.
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