Advanced Desktop Support Specialist

4 days ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

At RAPSYS TECHNOLOGIES PTE. LTD., we're seeking a highly skilled Desktop Support Engineer L2 to join our team.

Job Summary:

We offer a competitive salary of SGD 5,500 - SGD 7,000 per month, commensurate with experience.

About the Role:

This is an exciting opportunity for a seasoned IT professional to provide top-notch support and maintain the integrity of our desktop environment.

Key Responsibilities:
  • Install, configure, and maintain desktop computers, peripherals, and software according to established standards.
  • Collaborate with vendor support contacts to resolve technical issues within the desktop ecosystem.
  • Troubleshoot and repair hardware and network connectivity problems.
  • Deliver exceptional end-user support, resolving technical issues and providing assistance for operating systems and workstation applications.
  • Perform system upgrades, including hardware and software installations.
  • E nsure seamless integration with diverse systems and active directories.
  • Document incidents, problems, and resolutions for future reference and knowledge base purposes.
  • Train and mentor staff on hardware and software usage.
  • Assess the need for system reconfigurations based on request trends and make recommendations.
  • Maintain desktop computer security and data integrity by establishing and following access controls.
  • Participate in hardware and software reviews, recommending purchases.
  • Manage installed software inventory, oversee software licensing, and develop policies and procedures for upgrades.
Requirements:

To succeed in this role, you will need:

  • Strong troubleshooting and problem-solving skills.
  • Familiarity with Microsoft Office and Windows environments.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Possess a valid license or certification in IT (e.g., CompTIA A+).
What We Offer:

As a valued member of our team, you can expect:

  • A comprehensive benefits package, including medical insurance, paid leave, and professional development opportunities.
  • A dynamic and supportive work environment that fosters growth and innovation.
  • The chance to work on challenging projects and contribute to the company's success.

Please note that the salary range is estimated based on industry standards and may vary depending on individual qualifications and experience.



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