Client Success Growth Strategist
2 days ago
Company Overview:
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Our mission is to help businesses grow better by providing innovative software solutions.
About the Role:
We are seeking a Client Success Growth Strategist to join our Inbound Success Coach team. As a key member of our team, you will be responsible for providing exceptional customer service and driving growth through strategic partnerships.
Job Description:
The Client Success Growth Strategist will work closely with our sales and marketing teams to identify opportunities for growth and develop strategies to achieve them. This role requires excellent communication skills, a strong understanding of customer needs, and the ability to work collaboratively with cross-functional teams.
Responsibilities:
- Navigate high volumes of product and sales-related inquiries
- Conduct consultative pre-qualification of prospects for HubSpot's sales process via phone, live chat, and email
- Help remove technical barriers for our users and recommend software best practices
- Set up high-quality appointments with the appropriate sales team members for Inbound Growth Assessments
- Identify and deliver best next steps or resources to assist customers and users
- Collaborate cross-functionally within HubSpot to improve experience for HubSpotters and HubSpot customers/users alike
Requirements:
To succeed in this role, you must have:
- Excellent written and verbal communication skills in Japanese and English
- A strong technical aptitude to help our users succeed with the HubSpot software
- A passion for helping our prospects' businesses grow
- Initiative to find the resources needed to be successful in this role
- An ability to work collaboratively to solve problems
Benefits:
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits including health insurance allowance, unlimited time off policy, and education allowance up to $5,000 USD/annually.
What We Offer:
At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.
How to Apply:
If you are passionate about delivering exceptional customer experiences and driving growth through strategic partnerships, please submit your application. We look forward to hearing from you
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