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Application Manager, Enterprise Solutions, Productivity

2 months ago

Singapore FACEBOOK SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking an experienced Application Manager to join our Enterprise Products team at Facebook Singapore Pte. Ltd. as the subject matter expert for 3P/1P Productivity/Collaboration Applications. The successful candidate will be responsible for managing the third-party software lifecycle, including procurement, provisioning, and renewal processes.

Key Responsibilities
  • Be the subject matter expert for 3P/1P Productivity/Collaboration Applications, communicate feature sets cross-functionally, and own the roadmaps of the entire enterprise software lifecycle.
  • Aware of license management (policies & procedures) around enterprise softwares like Microsoft, Google.
  • Own the relationship with Vendors, driving for product enhancement to meet Meta's growing business requirements.
  • Determine the best available products to use for the employee population for their specific use cases, based on competitive analysis and consultation with internal stakeholders (security, legal, etc.).
  • Collect internal requirements from various teams and work to find the right solutions. Narrow down to a specific vendor/solution and work with Purchasing to finalize the contract.
  • Manage the renewal process with the vendor management team for existing software licenses, including negotiation of terms and pricing based on usage.
  • Project manage the internal deployment of tools, including: rollout strategy, communication plan, training and enablement of internal teams, marketing of new features and capabilities.
  • Partner with Data Engineers to develop analytics to understand adoption and feature usage which will lead to roadmap decisions.
  • Collaborate with internal security teams to ensure all applications meet our security guidelines.
  • Work with internal engineers to develop integrations with these productivity tools and Meta products to streamline workflows.
  • Migrate off declining tools, manage communication and process for migration.
  • Work with the internal helpdesk team to ensure they are aware of product issues and they are working with the vendors to remediate those issues. Train the help desk to respond to issues correctly.
Requirements
  • Bachelor's Degree.
  • 10+ years experience working with end users to find and build productivity solutions.
  • 10+ years experience in Application Management, Solutions Architecture or equivalent.
  • 5+ years experience in software procurement space - source to procure to provisioning.
  • 4+ years experience designing and implementing solutions for Productivity Applications.
  • 3+ years experience managing productivity tools in an environment with more than 10,000 users.
Preferred Qualifications
  • Bachelor's Degree in Computer Science, Business, Info Systems or Data Science.
  • 3+ years experience Google Workspace, Workplace, Microsoft 365 and any other Project Management tool in an Enterprise environment.
  • Communication and leadership skills and experience working with users across teams and functions and to communicate at an executive level.
  • Demonstrated project management skills to bring large projects to fruition.
  • Experience working with minimal daily guidance.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.


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