Funeral Services Coordinator
1 week ago
We are seeking a compassionate and professional Funeral Services Coordinator to join our team at ACT OF LOVE PTE. LTD.
About the RoleThis is an exciting opportunity to make a meaningful difference in people's lives during their most vulnerable moments. As a Funeral Services Coordinator, you will be the primary point of contact for families and clients seeking our services, providing emotional support and guidance throughout the funeral arrangement process.
You will work closely with internal teams to ensure smooth execution of funeral services, handle administrative tasks, and maintain accurate records of client interactions. Your exceptional customer service skills, empathy, and ability to handle sensitive situations will make a significant impact on our clients' experiences.
Responsibilities- Client Support: Provide empathetic and professional support to clients via phone, email, and in-person communication.
- Funeral Arrangements: Assist families in planning funeral services, explaining options for embalming, cremation, burial, and other related services.
- Administrative Duties: Maintain accurate records of client interactions, funeral arrangements, and payment details.
- Documentation: Help clients complete necessary paperwork and ensure compliance with regulations and internal policies.
- Coordination: Liaise with internal teams to ensure timely and smooth execution of funeral services.
- Crisis Management: Respond promptly and calmly to any issues or concerns raised by clients, offering appropriate solutions.
- N-Level or equivalent education.
- Strong verbal and written communication skills in English.
- Ability to engage with clients in a compassionate, respectful, and patient manner.
- Strong organizational skills with the ability to handle multiple tasks efficiently.
- Experience in customer service is preferred, with the ability to manage client relations with sensitivity.
- A supportive and respectful work environment.
- Opportunities for professional growth and development.
- Competitive remuneration package with benefits, estimated at SGD $45,000 - SGD $60,000 per annum.
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Funeral Operations Coordinator
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