Customer Service Representative with Retail Experience
6 days ago
Job Overview
JAMAL TRADING PTE. LTD. is seeking a highly skilled and enthusiastic customer service representative to join our retail team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing excellent support, and ensuring the smooth operation of our retail environment.
About the Role
This role involves working closely with customers, answering their queries, and addressing any concerns they may have. You will also be required to provide detailed product information, make recommendations, and advise customers on member benefits, promotions, and sales. Additionally, you will be responsible for processing cash, check, and credit card payments, as well as handling exchanges, returns, and refunds according to company policies.
Key Responsibilities
- Greeting customers in a friendly and welcoming manner.
- Providing outstanding customer service and resolving any issues promptly.
- Offering personalized product recommendations and advice.
- Processing transactions accurately and efficiently.
- Maintaining a clean and organized store environment.
Requirements
To be successful in this role, you will need to possess excellent customer service skills, good communication and interpersonal skills, and basic math skills. Previous retail experience is beneficial, but not essential. We are looking for someone who is available to work flexible hours, including weekends and holidays.
Benefits
We offer a competitive salary of SGD $35,000 per annum, depending on experience, and opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment.
Estimated Salary: SGD $35,000 per annum
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