Client Technology Manager
4 weeks ago
ECI is a leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations worldwide.
The OpportunityWe are seeking a highly skilled Client Technology Manager to join our team in Singapore. As a key member of our client-facing team, you will be responsible for delivering our IT managed services to a portfolio of client accounts, working closely with a dedicated technical team to ensure customer success.
Key Responsibilities- Oversee technology services for a portfolio of ECI clients, maintaining strong client relationships and serving as a trusted strategic advisor.
- Develop and maintain a deep functional knowledge of customer goals, technical challenges, business objectives, and critical infrastructure, proactively mitigating risk within the environment.
- Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform, focusing on continuous improvements and enhancements.
- Assist with client-facing budget forecasting, financial cost analysis reports, and documentation.
- Engage with client compliance team members to provide security recommendations covering both business and regulatory needs.
- Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS).
- Drive customer satisfaction through support case evaluation, task management, and recurring client engagement.
- Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades.
- Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
- Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
- Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
- Be accountable for client technical escalations and subsequent resolutions, serving as a main point of contact and escalation point to engineers.
- Advanced knowledge of Microsoft Operating Systems, including Windows Server and Windows 10.
- Administration experience with Public Cloud platforms, with a focus on Microsoft and Azure.
- Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
- Extensive experience in administration of e-mail platforms and security integrations, such as Exchange Online and Google Workspace.
- Experience administering VMware vSphere and Hyper-V platforms.
- Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki.
- Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations.
- Experience with Managed Service Providers (MSP).
- Experience with Microsoft Modern Workplace.
- Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience.
- Financial Services Industry experience.
- Certifications in cloud services, network management, or cyber-security, such as CCNA, CISSP, Azure Fundamentals, and VCP.
ECI's culture is all about connection - connection with our clients, our technology, and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package. If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you.
Love Your Job, Share Your Technology Passion, Create Your Future Here
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