Senior Professional Services Leader
4 weeks ago
About the Role:
TD SYNNEX is seeking a Senior Professional Services Leader to join our team. This role will be responsible for achieving sales and profit targets for Professional Services offerings related to the products we distribute while ensuring exceptional service delivery.
Job Purpose:
- Build standard services packages with details covering scope of work and costs that our sales team can go-to-market with as a kick-start to introducing various basic services we offer.
- Create calculators to provide quotes for standard offerings where possible.
- Respond to requests for quotations in a timely fashion.
- Engage with resellers and SI partners to develop relationships to support them through our Professional Services offerings.
- Work closely with our Channels & Product Sales teams to align with their product sales to pull along services and achieve sales goals.
- Monitor sales processes, proposals, pipeline management, and partner engagement to recommend necessary actions.
- E nsure sales forecasts are accurate and opportunities are followed up on closely.
- Ensure billings are prompt with customer sign-off.
- Meet revenue and profit targets through strategic planning and execution.
Responsibilities:
- Manage a team of project executives and technical engineers, including KPI/MBO settings and driving excellent team service response and performance.
- Organize professional services engineers in terms of product coverage to ensure resilience in critical areas.
- Ensure every technical engineer attains required certification levels to be certified implementors and earn additional rebates.
- Track technical engineers' utilization rate and balance workload where practical.
- Ensure projects are managed to deliver on-time and on-budget.
- Senior escalation point for technical problem resolution.
- Manage customer satisfaction outcomes to ensure customer loyalty and stickiness.
- Provide reports to support commercial decision-making.
About You:
- You have 5-8 years of experience in IT Service Sales/Delivery (Engagement Manager, Service Delivery Manager roles).
- Experience in project management is an added advantage.
- You possess strong leadership and self-starter attributes.
- You are results-focused with sound business acumen.
- You have the ability to work independently and lead a team of highly technical engineers.
- You are familiar with the local SI business.
- You have high EQ and are comfortable engaging with different levels of management (resellers, vendors).
We Offer:
- A competitive salary range of $120,000 - $180,000 per year, depending on your experience.
- A comprehensive benefits package, including elective benefits tailored to your country.
- Ongoing formal programs on leadership and professional development.
- The opportunity to accelerate your path to success and grow your career.
- A diverse and inclusive environment where you can thrive.
Join Our Team:
TD SYNNEX is committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
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